Turnaround & Delivery
Clear expectations for case planning
Most removable prosthetic cases
Approximately 7 business days
Repairs and tooth additions
Approximately 3 business days
Relines
Approximately 5 business days
Chrome frameworks
Approximately 14 business days
Turnaround times are indicative in-laboratory production times. They begin once complete case information and all required materials have been received and accepted by the laboratory. Courier transit, incomplete prescriptions, case queries, material availability and complex requirements may affect completion dates. Confirm time-sensitive cases with the laboratory before promising an appointment date.
Pickup and delivery
Horizon coordinates practice pickup and delivery according to current laboratory arrangements. Contact the team to confirm availability, arrangements and any applicable fees for your practice.
Physical case workflow
01Download and complete the Horizon Dental Laboratory Prescription Form.
02Attach the completed form to the physical case.
03Use the Client Portal pickup option or contact the laboratory to arrange collection.
04Clearly label the parcel with the laboratory address.
05Do not promise delivery dates until the laboratory has accepted the case.
Looking for a more responsive laboratory partner?
Request the Horizon Dental Laboratory price list, discuss your workflow with our team or take the first step towards opening a laboratory account.